WHERE DO WE DELIVER?

We provide shipping all over the United States.

HOW MUCH DOES SHIPPING COST?

We offer Free Standard Shipping on all orders.

HOW LONG WILL IT TAKE FOR THE BUYER TO RECEIVE THEIR ORDER?

  • Handling Time: 1 business day (Monday–Friday)
  • Transit Time: 1–3 business days (Monday–Friday)
  • Order Cut-off Time: Orders received before 12:00 AM (UTC-5) will receive same-day business processing. Orders received after this time will be processed the following business day.

CAN THE ORDER BE DELIVERED TO MULTIPLE ADDRESSES?

We do not support multiple shipping addresses in a single order. For multiple destinations, place separate orders.

HOW DO I CHECK THE STATUS OF MY ORDER?

Once shipped, you’ll receive an email with a tracking number. Please allow up to 48 hours for tracking updates.

If your order hasn’t arrived within 20 days, email us at Contact@suzuen.com with your name and order number.

REFUNDS, RETURNS, AND EXCHANGES

We accept returns within 60 days of delivery if unused and in original condition.

If your item arrives damaged, email us with your order number and a photo. We’ll do our best to resolve it.

For full details, visit our Return Policy.

Customer Support

We’re available 24/7 for any inquiries.