We want every customer to be completely satisfied. If something’s not right with your order, we’re here to make it right.

Return Eligibility

You can return an item within 60 days from the delivery date. To qualify:

We accept returns of both defective and non-defective products

We also accept return of new and slightly used products

How to Request a Return

1.Reach Out First: Contact us at Contact@suzuen.com or Phone: +1 425-554-7250. If your item is damaged or defective, include clear photos and a short description.

2. Wait for Instructions: We’ll review your request and send you return instructions. Please don’t ship anything back until you receive approval.

3. Return the Item: Once approved, you can ship the item using any trackable and insured method. A valid tracking number is required.

4. Return Method: In store, at a drop-off location, or by mail.

Refund Process

After your return is received and inspected (within 72 hours), your refund will be processed within 7 business days

You’ll receive a full refund, including original shipping and handling fees

We never charge restocking fees

Wrong or Damaged Items

If the item you received is defective, damaged, or incorrect, email us with a photo

No need to return it — we’ll send you a replacement or issue a full refund, whichever you prefer

Need help?

We provide 24/7 customer support. If you have any questions, you can reach us at:

Address: 7937 2nd Ave S, Seattle, WA 98108, USA

Phone: +1 425-554-7250

Email: Contact@suzuen.com