Shipping Policy

At Suzuen LLC, we are committed to delivering your orders quickly, securely, and with the utmost care. From the moment you place your order until it arrives at your doorstep, our goal is to make your shopping experience smooth, reliable, and hassle-free.

WHERE DO WE DELIVER?

We provide shipping all over the United States.

HOW MUCH DOES SHIPPING COST?

We offer Free Standard Shipping on all orders.

HOW LONG WILL IT TAKE FOR THE BUYER TO RECEIVE THEIR ORDER?

Handling Time: 1 business day (Mon–Fri)
Transit Time: 1–3 business days (Mon–Fri) for small and medium-sized items
Order Cut-off Time: 11:00 PM PST (UTC -8)

OVERSIZED & FREIGHT ITEMS

Some of our larger products — like sheds, gazebos, riding lawn mowers, and generators — need to be shipped by freight carrier. These orders typically arrive within 3–7 business days, depending on your location and the carrier. We'll send you a tracking number as soon as your order is on its way.

CAN THE ORDER BE DELIVERED TO MULTIPLE ADDRESSES?

We do not support multiple shipping addresses in a single order. For multiple destinations, place separate orders.

HOW DO I CHECK THE STATUS OF MY ORDER?

When your order ships, you'll receive an email from us with a tracking number. Please allow up to 48 hours for the tracking info to update.

If you haven't received your order within 7 days of the shipping confirmation, contact us at contact@suzuen.com with your name and order number, and we'll look into it.

To track your order, please visit the Order Status page.